Refund & Cancellation Policy

What is YeLab Free & Easy Returns policy?

We love to get it right for you, every single time you trust us. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on YeLab are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange or Refund, backed by the 7 Day Replacement Guarantee.

What is Free Replacement?

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, you may request a replacement at no extra cost. Returns are covered by the 7 Day Replacement Guarantee. Replacement is subject to the availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Is it possible to ‘return’?

If any of our products fail to come up to your expectation we will issue a refund.

How do I return an item purchased on YeLab.org?

Returns are easy, simply follow these steps

– Contact us and provide Order ID details.

– Customer Support will confirm the return request and will inform you about the pickup process.

– Please ensure that product is in unused and original condition. Include all price tags, labels, original packing, and invoice along with the product.

Note:
– We do not charge extra for replacements. Pickups are done free of cost.

– Number of days within which return can be initiated varies from city to city. You must contact us within the defined period to initiate the return.

– In case of Refund, the entire amount paid by you excluding shipping/return charges are transferred to your account

– Customer Support will inform you about the pickup process. While we pick up the originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed for the shipping charges against the original receipt.

– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, the Seller will refund the amount for the same.

All this is subject to the YeLab return policy. Returns are covered by the 7 Day

What is the pickup process? Why I have been asked to ship the item?

Once you have requested a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing, and invoice along with the product.

– We arrange for pickup from most of our customer locations. Please follow the instructions you received by email

– In case we can’t pick up the item from your location, you can ship it back to the shop address. We will reimburse the shipping charges against the original receipt

– Include price tags, labels, original packing, and invoice along with the product. Pack the item safely to ensure against damage in transit

– Mention the Return ID on the package so that we can acknowledge your return

– To retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also, note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as YeLab receives the product from you.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don’t get the return within the promised date, contact us immediately.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Can I return part of my order?

Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

– Return request is made outside the specified time frame

– Product is damaged because of use or Product is not in the same condition as you received it

– Defective products which are covered under the manufacturer’s warranty

– Products with tampered or missing serial numbers

– Items that are returned without original packaging, freebies, or accessories

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be canceled once the item has been delivered to you.